I’m often amazed at business owners who are too busy to spend one on one quality time with their clients. They’re running all over the place, getting things done, and checking items off their list, but often are forgetting one thing – that a company or client hires us, and they keep us in business. Without clients, we have no business.
Every relationship needs some face time and TLC. And, it doesn’t matter if it’s your sweetheart or your biggest client who helps pay your mortgage.
My short Make Money Money thought today is this:
- Make it a priority to spend time with your client.
- Ask what they need.
- Listen with both ears.
- Assess their request and promise to respond on it, in a timely fashion.
- Do what you can to act on it – if it works. For you, for the relationship, or for growth opportunities.
- I like dinner because it’s a time to unwind, and forces me to leave the office, to get out from behind the computer and see the world. And, what a lovely world it is.
I’m putting in a hyperlink here, for dinner at Fleming’s Steak House, where you spend $50 and get a $25 credit. I hope it works. You have to make a reservation in advance and on line, and my understanding is that you can use it as often as you like till December 30, 2011. Please read the fine print, and don’t get mad if there’s a snafu. I’m trying to help you grow your business.
Don’t forget as well to look for other deals online, or to use Groupon, Living Social, and your city’s local coupon opportunities; they’re everywhere. They sit in a folder on my computer so I won’t be tempted by every bargain that passes my eye.
Enjoy dinner. Enjoy your client. And remember, you are your business, so make it who you truly are.